A Supposedly Fun Thing We’ll Never Do Again: the Qualification Exam for Tourist Guides
Last Tuesday, we were at the Ferrara Exhibition Center, together with thousands of would-be tour guides.
We witnessed History: it had been 8 years — e-i-g-h-t — since a qualification exam for the tourist guide profession had been held in Emilia-Romagna, just like in many other Italian regions. In these 8 years, the tourism world has changed radically. Italy, however, partly out of inertia, partly because of toxic corporatism, partly due to incompetence, kept the status quo. Then, plot twist: one of the most conservative governments of recent decades did something unexpected, it started reforming the sector. Expectations were low; the result met those expectations. But hey, we appreciate the effort.
9:03 a.m., Ferrara Sud exit. The weather forecast promised a sunny morning. Instead, we are greeted by rain and autumn gloom. We park. In the distance, hundreds of people lined up as if awaiting execution: tense faces, disillusioned looks, few smiles. We hand out some good-luck wishes, leave a few business cards, and join that suspended mass of humanity. Soon, disillusion would turn into despair. Meanwhile a hater in the crowd spews some frustration mixed with envy at us, calling us “parasites”, “illegals,” “fraudsters” and so on. He unlocks some old youthful memories.
Pavilion 3 is overflowing. They make us sit in orderly rows, spaced a few meters apart from one another. On the camping table — and yes, it’s exactly the one from Decathlon— only an iPad, an ID, and water. Some parts of the short introductory speech by the President of the Examination Committee strike me: <<Don’t be nervous, this is not the exam of your life!>>. Well… considering that some people have been waiting for this exam for years, that many have gone underground or spent thousands of euros to get certified abroad just to be able to work, it may not be the exam of a lifetime, but for many it’s a meaningful moment. Some made sacrifices to be here. A little respect, Mr. President!
As for the complexity of the exam, no complaints. Since I didn’t even bother to ask ChatGPT for a summary of everything being tested, my chances are basically zero. I cling to hazy school memories, a bit of general knowledge, some history, and reading comprehension. The answers I’m sure about don’t even reach 20. Oh well.
After 90 minutes, when the test ends, in an atmosphere now saturated and unhealthy, we start filing out. So much sadness and disappointment on people’s faces. Among those who invested everything and those who did it for the plot, we try to gather some feedbacks: <<Fuck off!>>, <<You don’t want to work with me!>>, <<Make sure you get paid>>. We get the hint and walk away, confirming what we already knew: the qualification exam is not a solution to the sector’s chronic stagnation but part of the problem. Intended as a tool to assess competence, it has become a mechanism to prevent access to the profession rather than regulate it, ending up creating actual castes. Over the years, we’ve often found ourselves dealing with gerontocratic, rigid, closed structures, more interested in protecting their own interests than in generating culture. Just as clothes don’t make the monk, a badge doesn’t make a good tourist guide. And on this, we all agree.








































